Who we are
TailSlot is aircraft scheduling software for flight schools and flying clubs in the United States, available at tailslot.com. In this policy, "TailSlot", "we" and "us" mean the TailSlot service and the people who run it. Questions about privacy go to [email protected].
TailSlot is only offered in the United States. This policy describes how we handle information in the TailSlot app and on this website.
Your school or club comes first
When a flight school or flying club signs up, it is our customer. The school or club decides who gets an account and what member information goes into TailSlot. For its members' data, the school or club is in charge (the "controller"), and TailSlot processes that data on its behalf. If you're a member, student or renter and want to see, fix or delete your information, you can ask your school or club, or write to us and we'll work with them.
What we collect
- Account and contact information: name, email address, phone number, role (for example student, renter or instructor) and sign-in details.
- Pilot documents: information and photos you or your school upload, such as medical certificates, pilot certificates, renter's insurance, flight reviews, photo ID and endorsements.
- Flying data: bookings, check-outs and check-ins, Hobbs and tach times, fuel and oil records, squawks and their photos, logbook entries, training records and maintenance records.
- Billing data: invoices, account balances and payment history. When card payments are turned on, card numbers are entered directly with Stripe, our payment processor. TailSlot never sees or stores full card numbers.
- Text message preferences: your mobile number, whether you agreed to receive texts, which alerts you chose, and when you opted in or out.
- Device and log data: IP address, browser type, pages used, and error and security logs. We use these to keep the service running and secure.
- Website sign-ups: when you ask for early access, the email, school or club name, state, ZIP code, phone number and other details you type into the form.
Why we use it
- To run the service: scheduling aircraft and instructors, checking pilot currency, tracking maintenance, and keeping records your school or club needs.
- For safety alerts: telling pilots and instructors about squawks, grounded aircraft, TFRs, forecast IFR weather and overdue flights.
- For billing: invoicing members and collecting payment for your school or club, and billing schools and clubs for TailSlot.
- For support and security: answering questions, fixing problems and preventing misuse.
We don't use your information for advertising, and we don't sell it.
Text messages (SMS)
TailSlot Alerts are text messages about your bookings, aircraft squawks and groundings, weather and TFR warnings, standby offers and key codes. You only get them if you opt in, and you can opt out at any time by replying STOP. See the SMS terms for details.
Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties, except the service providers that deliver the messages for us.
Who we share it with
We share information only as needed to run TailSlot:
- Your school or club: staff at your school or club can see the information their role allows, such as bookings, documents and billing.
- Microsoft Azure: hosts TailSlot and sends TailSlot's emails (and, once turned on, text messages).
- Stripe: processes card payments when your school or club turns payments on.
- When the law requires it: to respond to valid legal process, or to protect the safety of people or aircraft.
TailSlot reads public aviation data from the FAA (such as TFRs) and NOAA (such as METARs and TAFs). We don't send your personal information to those sources.
We do not sell personal information and do not share it for cross-context behavioral advertising.
How long we keep it
We keep your school's or club's data while its account is active. A school or club can export its data at any time. After an account is cancelled, we delete its data within 90 days, except for records we must keep by law (such as tax and billing records) and backups, which age out on their normal schedule.
Security
Data is encrypted in transit and stored with Microsoft Azure in the United States. Access is limited by role, and sensitive actions are logged. No system is perfectly secure, so if we learn of a breach that affects you, we'll tell your school or club and you as the law requires.
Children
TailSlot is not directed to children under 13, and we don't knowingly collect information from them. Student pilots under 18 use TailSlot through their flight school or club, which manages their accounts. If you believe a child under 13 has an account, email [email protected] and we'll remove it.
Your privacy rights
Depending on your state, including California (CCPA/CPRA), Virginia, Colorado, Connecticut and others, you may have the right to:
- know what personal information we have about you and get a copy of it,
- correct information that's wrong,
- delete your information,
- opt out of the sale or sharing of personal information (we don't sell or share it), and
- not be treated differently for using these rights.
To make a request, email [email protected]. We'll confirm your identity before acting, and we may pass the request to your school or club when it controls the data. You can use an authorized agent. We answer within 45 days.
Changes to this policy
If we change this policy, we'll update the effective date above. If the change is significant, we'll tell schools and clubs by email or in the app before it takes effect.
Contact
TailSlot · [email protected] · tailslot.com